Return and Exchange

At Coy Collective, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes, despite careful consideration, you might need to return or exchange an item. Please read our Return and Exchange Policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns and Exchanges:

We accept returns and exchanges within 30 days of the delivery date. To be eligible, the item(s) must be in new, unworn condition, with all original packaging, tags, and labels intact. Custom-made or personalized items are not eligible for return or exchange.

2. Items Not Eligible for Return or Exchange:

The following items are non-returnable and non-exchangeable:

• Items purchased during special sales or promotions (unless the item is defective)
• Custom-made or personalized items.

3. How to Initiate a Return or Exchange:

To initiate a return or exchange, please follow these steps:

• Contact our customer service team within 30 days of receiving your order to request a Return Authorization (RA) number.
• Securely package the item(s) in the original packaging, along with the RA number clearly marked on the outside of the package.
• Include a copy of the original invoice or packing slip.
• Ship the package using a trackable and insured shipping method to ensure safe delivery.

4. Return and Exchange Process:

• Once we receive your returned item(s), our quality control team will inspect the product(s) to ensure they meet the eligibility criteria.
• If the returned item(s) are approved, we will process your refund or exchange within 7 business days.
• If you're exchanging an item, any difference in price will be either refunded or charged accordingly.
• Refunds will be issued to the original payment method used during purchase.
• We are not responsible for return shipping costs.

5. Defective or Damaged Items:

If you receive a defective or damaged item, please contact us immediately with photos of the item and its packaging. We will provide further instructions on how to proceed with a return, exchange, or refund.

6. International Returns and Exchanges:

For international returns and exchanges, customers are responsible for any customs duties, taxes, or fees associated with the return shipment.

7. Contact Us:

If you have any questions or concerns regarding our Return and Exchange Policy, please contact our customer service team at Thecoycollective@gmail.com. We are here to assist you and make your shopping experience exceptional.

Please note that Coy Collective reserves the right to amend this policy at any time. It is recommended to review this policy periodically for any updates or changes.