Frequently Asked Questions
How do I place an order?
To place an order, simply browse our website, select the item(s) you like, and click the "Add to Cart" button. Follow the checkout process to complete your purchase.
Can I make changes to my order after it's placed?
We process orders quickly, but if you need to make changes, please contact our customer service team as soon as possible, and we will do our best to assist you.
What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer PayPal as a payment option.
How long does shipping take?
Shipping times vary depending on your location and the shipping method selected during checkout. We provide estimated delivery times during the checkout process.
Do you offer international shipping?
Unfortunately , we do not offer international shipping currently. Shipping and delivery are limited to the US.
Can I track my order?
Yes, you will receive a tracking number via email once your order is shipped. You can use this number to track the status of your shipment.
What is your return policy?
Our return policy allows for returns and exchanges within 30 days of the delivery date. Please refer to our Return and Exchange Policy for detailed information.
Do you offer customization or personalized jewelry?
Yes, we offer customization on select items. Please contact our customer service team to inquire about personalized jewelry options.
How do I care for and clean my jewelry?
We provide care instructions for each type of jewelry on our website. Generally, gentle cleaning with a soft cloth and storing jewelry in a cool, dry place is recommended.
What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately with photos of the item and its packaging. We will assist you with a return, exchange, or refund.
Do you offer warranties on your jewelry?
Some items may come with a warranty. Please check the product description or contact our customer service team for warranty information on specific items.
How can I contact your customer service team?
You can reach our customer service team by filling out the your information on the contact us page. Our dedicated team is here to assist you with any questions or concerns.
If you have any other questions or need further assistance, please don't hesitate to contact our customer service team at Thecoycollective@gmail.com.
We're here to make your shopping experience as enjoyable as possible.